Chausuyama Zoo CAP

Shipping Area

Products are shipped directly from Japan and are currently available for delivery to the United States only via EMS.

Orders with delivery addresses outside the United States will be cancelled. Thank you for your understanding.

Delivery Time

• Processing time: 5–10 business days
• Shipping time: 7–14 business days

Delivery may be delayed due to customs inspections, natural disasters, or postal strikes.

Shipping Costs

Shipping fees vary by destination and will be displayed at checkout.

Order Tracking

Your tracking number will be included in the dispatch confirmation email.

For U.S. customers, track your order here:
https://tools.usps.com/go/TrackConfirmAction_input

Returns & Exchanges

All items are purchased brand new from the original source and shipped as is.

Returns, refunds, and exchanges are not accepted for overseas orders unless the customer receives an incorrect item due to our fulfillment error.

To request review, please contact us within 3 days of delivery with your order number, clear photos, and a description of the issue. Returns will not be accepted without prior email approval.

We Cannot Accept Returns or Exchanges If:

• The item was received as ordered
• More than 3 days have passed since delivery
• The item has been worn, used, or washed
• The item has odors, stains, or damage after delivery
• Original accessories, packaging, or boxes are missing
• The item has been altered or repaired
• The item was purchased as a sale or discounted product
• Import duties or taxes are refused

We cover all applicable import duties and taxes for your order.

You won’t be asked to pay any duties or taxes upon delivery.