Gift Wrapping
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Your order will be delivered wrapped in a non-woven fabric bag with a logo.
Please use it in various scenes as a gift for someone special or as a token of appreciation for everyday feelings.
[About Ordering]
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Please select the quantity you need wrapping for in the cart.
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If you need a paper bag, please select the paper bag for 220 yen (tax included) from the product page. Paper Bag M | Ball&Chain KOBE
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If you order multiple products
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If you have items for gifts and home use mixed together, please write the items you want wrapped in the remarks column.
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If the delivery destination is more than two places, we kindly ask you to split your order.
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If you want to wrap multiple products together
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Please write the combination details in the remarks column.
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If nothing is noted, we will deliver with a wrapping bag attached to the product (it will not be individually packaged).
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[About Delivery Slips]
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In the case of gift delivery, delivery slips are not included.
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If you need a delivery slip, please let us know in the memo section when placing your order.
Shipping Policies
Shipping Area
Products are shipped directly from Japan and are currently available for delivery to the United States only via EMS.
Orders with delivery addresses outside the United States will be cancelled. Thank you for your understanding.
Delivery Time
- Processing time: 5–10 business days
- Shipping time: 7–14 business days
Delivery may be delayed due to customs inspections, natural disasters, or postal strikes.
Shipping Costs
Shipping fees vary by destination and will be displayed at checkout.
Order Tracking
Your tracking number will be included in the dispatch confirmation email.
For U.S. customers, track your order here:
https://tools.usps.com/go/TrackConfirmAction_input
Refund Policies
Returns & Exchanges
All items are purchased brand new from the original source and shipped as is.
Returns, refunds, and exchanges are not accepted for overseas orders unless the customer receives an incorrect item due to our fulfillment error.
To request review, please contact us within 3 days of delivery with your order number, clear photos, and a description of the issue. Returns will not be accepted without prior email approval.
We Cannot Accept Returns or Exchanges If:
- The item was received as ordered
- More than 3 days have passed since delivery
- The item has been worn, used, or washed
- The item has odors, stains, or damage after delivery
- Original accessories, packaging, or boxes are missing
- The item has been altered or repaired
- The item was purchased as a sale or discounted product
- Import duties or taxes are refused
Taxes are Prepaid
We cover all applicable import duties and taxes for your order.
You won’t be asked to pay any duties or taxes upon delivery.