Basalt Lumber

Shipping Area

Products are shipped directly from Japan and are currently available for delivery to the United States only via EMS.

Orders with delivery addresses outside the United States will be cancelled. Thank you for your understanding.

Delivery Time

• Processing time: 5–10 business days
• Shipping time: 7–14 business days

Delivery may be delayed due to customs inspections, natural disasters, or postal strikes.

Shipping Costs

Shipping fees vary by destination and will be displayed at checkout.

Order Tracking

Your tracking number will be included in the dispatch confirmation email.

For U.S. customers, track your order here:
https://tools.usps.com/go/TrackConfirmAction_input

Buyers are responsible for all applicable local, state, federal, and international taxes, including any sales or import taxes related to their order.

Duties and taxes are not prepaid and may be charged by customs upon delivery.

We are unable to declare a lower value or mark orders as gifts on customs forms.

Returns & Exchanges

Returns are not accepted for overseas orders due to customer preferences, including incorrect sizing or personal interpretation of the product.

An exchange or refund will be offered only if the item received is incorrect or has a defect caused by us.

Please contact us within 3 days of delivery, including your order number and a description of the issue. Approved cases will have return shipping covered by us.

Requests for defective item exchanges must be submitted within 5 days of delivery based on the tracking record. Returns will not be accepted without prior email approval.

We Cannot Accept Returns or Exchanges If:

• The request is due to personal reasons
• Import duties or taxes are refused
• More than 3 days have passed since delivery
• The item has been worn, used, or washed
• The item has odors, stains, or damage caused by use
• Original accessories, packaging, or boxes are missing
• The item has been altered or repaired
• The item was purchased as a sale or discounted product